Boiling down what I have learned about mature cams com have a good variety of models:
- how support response times behaves once you actually use variety of models
- how account deletion behaves once you actually use variety of models
- if the reporting flow is applied consistently — worth checking before you commit to variety of models
Not sure I am with Steve on this one; where variety of models is concerned, the over-40 crowd wastes less time.
How fast conversations stall predicts outcomes better than the onboarding flow, at least in my experience with variety of models.
If how the 'last active' timestamps behaves once you actually use variety of models is not there, I do not bother with variety of models at all.
What changed my results with variety of models was filling in every prompt properly.